iVisions - Tyler Content Manager: How to Clear Cache from Browser

PURPOSE: Occasionally, Tyler Content Manager(TCM) within iVisions (School ERP) has issues where documents will not load, load incorrectly, etc. This solution will typically help the end user clear out any outstanding cached data and allow for the documents to load correctly and is a good starting point to resolving issues in TCM.

AUDIENCE: All iVision (School ERP) users who import/add/look at documents within Tyler Content Manager.

OTHER SYSTEMS IMPACTED: iVisions

 

INSTRUCTIONS: 

  1. After opening the Tyler Content Manager window from iVisions (School ERP)
    Pop-up Window after opening a document in iVisions (School ERP)
     
  2. Click anywhere within the window
    Click within header area or anywhere within the screen
     
  3. On your keyboard press CTRL+Shift+Delete at the same time
    Clear Browsing Data Examples
    Within Chrome Within New Edge

    Clear Browsing Data in Chrome

    		 Clear Browsing Data in New Edge Web Browser
    **You must change your "Time Range" to ALL Time for this to work correctly, no matter the browser
  4. Verify you have selected a Time Range of "All Time"
  5. Select "Clear Data"
  6. Close out of Tyler Content Manager window
  7. Open the Tyler Content Manager window again for your selected document from iVisions (School ERP)
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Details

Article ID: 141107
Created
Tue 8/9/22 11:35 AM
Modified
Wed 4/3/24 10:34 AM

Related Services / Offerings (1)

School ERP Pro (formerly iVisions)
School ERP Pro (formerly iVisions) by Tyler Tech is a comprehensive financial and human resource management software solution designed for K-12 schools and districts. This software offers a wide range of features to help school administrators manage their operations more efficiently. The software includes modules for accounting, payroll, budgeting, purchasing, and human resources management, as well as tools for generating various reports and analyses. The software is highly customizable, allowing school administrators to tailor it to their specific needs and requirements.