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Enrole - Sales Desk: Handling an existing Order when card was charged but Order was not updated
Occasionally, there is a problem in which a credit card payment is charged to a participant without being properly recorded in Enrole. In other words, the credit card processor (Touchnet, Authorize.net, NelNet, PayPal, Cashnet, etc.) charges the participant's card, but Enrole does not reflect that payment on the order.