Service Information
The Enrole Merge Duplicate Person Records form allows those who have identified two or more records in Enrole as “duplicates” to request the records be merged. Requestors will need to identify a record to keep as the original. The remaining duplicate record(s) will be merged into the original record, ensuring all Orders and Student Information are listed on a single person record within Enrole.
USEFUL INFORMATION: To avoid creating duplicate Person records in Enrole try searching for a Person record first by ensuring the First and Last Name spelling is accurate OR by searching for their email address.
Submit Form (Request Service)
All fields on the form are required to submit the request.
- Have you confirmed that the two records are a match?
- Select either “Yes” or “No”
- Have you copied all PERSON data that needs to be retained to the PERSON record to be kept?
- Select either “Yes” or “No”
- Enrole Person record to keep (please copy and paste ID from Enrole)
- Enter the PERSON ID of the record to be retained.
- Enrole Person record to delete (please copy and paste ID from Enrole)
- Enter the PERSON ID of the record to be deleted.
WARNING: We recommend copying and pasting the entire Person ID from Enrole into the form, so the correct ID is provided. Providing an invalid or incorrect Person ID will cause the wrong records to be merged or erased. For this reason alone, it is crucial the correct Person ID's are provided at the time the ticket is created for accurate processing.
Ticket Process
Once the Enrole Merge Duplicate Person Records request has been submitted, it is automatically assigned to the IT Helpdesk team. They will take responsibility of the ticket and begin processing the ticket. The requestor who submitted the ticket will then receive notification stating the merge request has been completed and ITS will update the ticket to “Resolved”.