Service Information
The Enrole Merge Duplicate Person Records form allows users who have identified two or more duplicate Person records in Enrole to request that those records be merged. The requester must identify one record to retain as the original.
All remaining duplicate record(s) will be merged into the retained record, ensuring that all Orders and Student Information are consolidated into a single Person record within Enrole.
USEFUL INFORMATION:
To help prevent duplicate Person records in Enrole, search for an existing Person record first by confirming the spelling of the First and Last Name or by searching using the person’s email address.
Submit Form (Request Service)
All fields on the form are required in order to submit the request.
- Confirm the records are a match
- Select either “Yes” or “No.”
- Confirm all Person data has been retained
- Select either “Yes” or “No.”
- Ensure all necessary Person data has been copied to the record you intend to keep.
- Enrole Person record to keep
- Copy and paste the Person ID of the record that should be retained.
- Enrole Person record to delete
- Copy and paste the Person ID of the record that should be removed.
WARNING:
We strongly recommend copying and pasting the entire Person ID directly from Enrole into the form. Providing an incorrect or incomplete Person ID may result in the wrong records being merged or permanently removed. Accurate Person IDs are critical to ensure proper processing of this request.
Ticket Process
Once the Enrole Merge Duplicate Person Records request is submitted, it is automatically assigned to the IT Help Desk team for processing.
A team member will review and complete the merge request. The requester will receive a notification once the merge has been completed, and the ticket will be updated to a status of Resolved.