Service Information
The Colleague Merge Duplicate Person Records form allows those who have identified two or more records in Colleague as “duplicates” to request the records be flagged as such. Requestors will need to identify a record to keep as the original and the duplicate record(s) with be flagged as “Duplicate”, preventing further registrations from occurring on those records.
Submit Form (Request Service)
All fields on the form are required to submit the request.
- Have you confirmed that the two records are a match?
- Do all systems feeding data into Colleague have accurate info for this person?
- Does this record start out in another system?
- Select “No”, “CRM”, or “Enrole”
- Selecting No – the ticket will be sent to the District Registrars team for processing.
- Selecting CRM – the ticket will be reassigned to the CRM team for processing.
- Selecting Enrole – the ticket will stay assigned to the ITS team for processing.
- Colleague Person record to keep.
- Enter the Colleague ID of the person record to keep as the original.
- Colleague Person record to mark as a duplicate.
- Enter the Colleague ID of the person record to flag as “Duplicate”.
- Is the student enrolled in a Blackboard class?
- Select “Yes” or “No”
- Selecting Yes – the ticket will be placed “On Hold” until the end date of the Blackboard class has occurred. This will ensure the student does not loose access to their class and assignments in Blackboard. The ticket will be processed when the student is no longer taking a current Blackboard class.
Ticket Process
Once the Colleague Merge Duplicate Person Records request has been submitted, it is automatically assigned to the IT Helpdesk team. They will take responsibility of the ticket and begin processing the ticket. The requestor who submitted the ticket will then receive notification stating the merge request has been completed and ITS will update the ticket to “Resolved”.