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Enrole - Sales Desk: Create a Subsession Order
Instructions on how to create a subsession order using the Enrole Sales Desk.
Enrole - Sales Desk: Cancel or Transfer a Subsession Order
Instructions on how to cancel or transfer a subsession order using the Enrole Sales Desk.
Enrole - Sales Desk: Handling a new order when credit card was charged but Order was not saved
Handling a new Order when credit card was charged but Order was not saved
Enrole - Sales Desk: Handling an existing Order when card was charged but Order was not updated
Occasionally, there is a problem in which a credit card payment is charged to a participant without being properly recorded in Enrole. In other words, the credit card processor (Touchnet, Authorize.net, NelNet, PayPal, Cashnet, etc.) charges the participant's card, but Enrole does not reflect that payment on the order.