Cancel a Subsesion Order via the Sales Desk
From the Sales Desk, click Orders on the left menu
Enter Order ID into the ID field and click Search
Click on the Order ID
Click Cancel from the left menu
Select "No suitable class, cancel order instead" and click Next
Select a "Reason for Cancellation" and enter a "Charge Cancel Fee" if applicable. Click Next
You may choose to enter comments or your processes may require you too. Click Finish
An Order Cancel pop-up window will appear letting you know the Order has been successfully cancelled.
NOTE: You can go to the Person's record and click 'Orders' on the left menu, if you do not have the subsession Order ID available. All of the students orders will be listed for you to find the subsession that needs to be cancelled.
Transfer a Subsession Order via the Sales Desk
From the Sales Desk, click Orders on the left menu
Enter Order ID into the ID field and click Search
Click on the Order ID
If you searched for the Main Order ID in the step above, you may need to click Sub Orders to find the Subsession you need to tranfers the student from
Click on the Sub Order ID to open the Order
Click on Transfer from the left navigation pane
Select the subsession the student wishes to be transfered too and click Next
Change the Fee to reflect a total of $0.00 or equivalent to the original order amount, select a Reason for Transfer, and click Next
Enter a comment if needed, click Finish
A new Order will be created and a "Successfully Transfered" message will appear
