Resetting Passwords, Pictographs, and Unlocking Student Accounts in Rapid Identity

Who Can Perform These Actions?

• Instructors: Automatically have access to students enrolled in their sections within Colleague.

• Staff Members: Authorized personnel may search for students by name or class codes.

What You Need Before You Start

• Internet Connection: A reliable connection is required to access the Rapid Identity portal.

• Student Information: Have the student’s first and last name, Tulsa Tech username, or Colleague ID ready.

Searching for Student(s)

1. Log in to the Rapid Identity Portal.
2. Navigate to Dashboard > People.
3. In the People Portal, locate the student:
     PLEASE NOTE: 

   The views available in the People Portal depend on your job responsibilities. Follow the steps below to find a student based on your assigned view(s).

   • Instructors using the "My Students" View:
     This view shows students currently enrolled in a class you are teaching.
     • Scroll through the My Students list to locate student, OR
     • Use the search bar to enter the student’s name, Tulsa Tech username, or Colleague ID 
   • Select Staff Members based on Job Requirements: 
     1. Select the appropriate view from the left sidebar based on your role
     2. Use the search bar to enter the student’s name, Tulsa Tech username, or Colleague ID
          USEFUL INFORMATION: 

        Full-Time Instructors: Contact the Registrar’s Office to verify the student’s registration status within Colleague.
        ACD & BIS Instructors: Contact your Coordinator to confirm registration in both Enrole and Colleague.

Resetting a Student's Password

1. Locate the student in the People Portal
2. Click the three dots on the row with the student’s information
3. Select Change Password
   
4. Confirm that you understand you are changing the student’s password
5. Enter a temporary password that you can easily share with the student
6. Enter the same password in both the Password and Confirm Password fields and Click the Save button
7. Verify the student is able to successfully login and creates a new, permanent password of their choice

Resetting a Student's Pictograph

1. Locate the student in the People Portal
2. Click the three dots on the row with the student’s information
3. Select Reset Pictograph
   
4. Confirm that you understand you are resetting the student’s pictograph
5. Verify the student is able to successfully login and select new pictographs

Unlocking a Student's Account

1. Locate the student in the People Portal
2. Click the three dots on the row with the student’s information
3. Select Unlock
4. Confirm that you understand you are unlocking the student’s account
5. Verify the student is able to successfully login

Frequently Asked Questions (Students)