Tulsa Tech User Account

A: To claim your student account, follow the steps outlined in the Knowledge Base article. This article will guide you through the process of using your claim code to set up your account. You'll also learn how to set your password and configure multi-factor authentication (MFA) through Rapid Identity. If you need more help or have issues with MFA, check out this support link for more information.

A: Your claim email will be sent to the personal email address provided on your Program Application or Enrollment form.

A: If you haven’t received your claim email, check the personal email account you provided during your application or enrollment. Also, check your spam or junk folder. If you still can't find it, contact your instructor for assistance.

A: If you forget your password, go to login.tulsatech.edu and click the "Forgot Password?" link after entering your username. Follow the steps to reset your password using Rapid Identity. If you're still having trouble, reach out to your instructor for help with resetting it.

A: Since instructors no longer have direct access to your Home Drive, you'll need to share your files with them. You can easily do this by using OneDrive. Follow the instructions in this Microsoft guide to share your Home Drive folder or specific files with your instructor.

A: You will have Alumni Access for up to two years after your enrollment ends, allowing you to log in and access important documents. However, your email account will be view-only, meaning you can’t send new emails.

A: If you're receiving too many "Claim Emails," you can set up rules in Outlook to automatically organize or filter these emails. This will help manage the influx more effectively and reduce clutter in your inbox. Follow the steps outlined in this Microsoft guide on creating rules in Outlook to automatically sort or manage these messages. 

A: We’ve stopped using generic passwords to improve security. Phishing attacks are a big risk, and schools have been targeted more often recently. Strong, unique passwords are a key part of keeping accounts safe. For this reason, you won’t be able to log in using a student’s password anymore.

A: No, not at this time. The SMA will be addressed in phase 2 of this project. While it will undergo some changes, it is not going away. Currently, the SMA assigns a generic password when resetting student passwords, but going forward, it will assign a random password each time a password is reset. We encourage users to change this password to something they can easily remember.

A: The reason instructors no longer have access to their students' Home Drives is due to a few changes aimed at simplifying logins and improving management. We've noticed more students enrolling in multiple programs simultaneously, and under the current system, each student's home drive is segmented into sub-folders based on their instructor's program. This setup creates challenges for students with multiple instructors. 

As part of this project, we're consolidating all student home directories into a single location under a folder named "Student_Home," which includes directories for both Full-Time and Workforce Education Division (WED) students—around 25,000 directories in total. Allowing instructors to access these directories would require them to search through all student folders, making it inefficient. 

As an alternative, we recommend having students create a shared folder using OneDrive and share it with you. OneDrive offers easier access, even from outside Tulsa Tech's network. 

A: Students will now need to share their Home Drive files with you through OneDrive. You can ask your students to follow this Microsoft guide to share their files or folders. Once shared, you’ll be able to access their files for grading or feedback, making it easier to manage student work.

A: To set up your staff account, follow the steps in the Knowledge Base article. It will show you how to use your claim code to get started, set your password, and set up multi-factor authentication (MFA) with DUO. If you need more help or have issues with MFA, check out this support link for more information.

A: Your claim email will be sent to the personal email address that is on file with Human Resources; if no personal email address is on file, the initial email will be sent to your Tulsa Tech email address and to your supervisor.

A: If you haven’t received your claim email, check the personal email account you provided on your employment application or that is currently on file with Human Resources. Also, check your spam or junk folder. If you still can't find it, contact your Supervisor or Human Resources for assistance.

A: If you're receiving too many "Claim Emails," you can set up rules in Outlook to automatically organize or filter these emails. This will help manage the influx more effectively and reduce clutter in your inbox. Follow the steps outlined in this Microsoft guide on creating rules in Outlook to automatically sort or manage these messages. 

A: If you forget your password, go to login.tulsatech.edu and click the "Forgot Password?" link after entering your username. Follow the steps to reset your password using Rapid Identity. If you're still having trouble, reach out to the Help Desk for help with resetting it.