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If an instructor cannot remember his/her password to the Instructor Portal, we provide two options for assisting the instructor: one, if the instructor remembers his/her User Name and two, if they do not know either.

This user-friendly knowledge base article is designed to help you, as an end user, easily change your password within the Enrole Sales Desk platform. We understand the importance of account security, and by following the step-by-step instructions provided in this guide, you will be able to update your password with confidence. Whether you want to strengthen your password or simply prefer a new one, this article will walk you through the necessary actions and screens within the Enrole Sales Desk

Instructions for setting up Client Portal Web Access for Companies and resetting their password.

Occasionally, there is a problem in which a credit card payment is charged to a participant without being properly recorded in Enrole. In other words, the credit card processor (Touchnet, Authorize.net, NelNet, PayPal, Cashnet, etc.) charges the participant's card, but Enrole does not reflect that payment on the order.

Handling a new Order when credit card was charged but Order was not saved

To add a Student's specific start and end dates AND/OR final grade to a student's order that will integrate over to Colleague.

For Courses that were built in error within the Enrole - Sales Desk.

Allow registrations for certain customers, without the Public Session displaying on the Shopping Cart to the public.

For Sessions that were built in error within the Enrole - Sales Desk.

How to Add Manual Refunds to Cash on Account.

How to maintain blackout dates in Enrole.

Instructions on how to create a subsession order using the Enrole Sales Desk.

Discover how to efficiently use Informer 4 to find individuals in Enrole with clear step-by-step instructions. Learn to avoid errors and duplicates by copying the Enrole ID upon locating the correct person record.

To register a person/student within your staff user-interface, Enrole, you will need to add at least one attendee and one session to a "shopping cart."

Instructions on how to navigate to a Subsession Detail page in the Enrole Sales Desk.