Enrole

Service Information

Entrinsik's Enrole is an enrollment management system used to manage student registrations, course enrollments, and related administrative tasks. Key features can include online registration, payment processing, class scheduling, and reporting. Enrole helps streamline administrative workflows, improve data accuracy, and support a better experience for students and staff.

Submit Form (Request Service)

Submit the Request Service form to ask questions about Enrole features and functionality or to report an issue you are experiencing. If you are reporting an issue, include screenshots when possible to help with troubleshooting.

Common Service Requests and Issues Reported

  • Flush cache for public session hidden URLs
  • Certificate of completion recreation
  • Merge duplicate records (use the separate form for this request)
  • Password reset requests
  • Payment processing issues
  • Product functionality issues

Ticket Process

After the Request Service form is submitted, a ticket is created and automatically assigned to the Enterprise Applications queue. A team member will review the request, take ownership of the ticket, and follow up with any questions and/or a resolution.

 
Request Service

Related Articles (12)

Enrole - Informer 4: Lookup Person Records
Discover how to efficiently use Informer 4 to find individuals in Enrole with clear step-by-step instructions. Learn to avoid errors and duplicates by copying the Enrole ID upon locating the correct person record.
Enrole - Sales Desk and Shopping Cart: Hidden URL for Public Sessions
Allow registrations for certain customers, without the Public Session displaying on the Shopping Cart to the public.
Enrole - Sales Desk: Add Manual Refund to Cash on Account
How to Add Manual Refunds to Cash on Account.
Enrole - Sales Desk: Add/Edit Student Start Date, Student End Date, and Final Grade to an Order
To add a Student's specific start and end dates AND/OR final grade to a student's order that will integrate over to Colleague.
Enrole - Sales Desk: Courses Built in Error > Next Steps
For Courses that were built in error within the Enrole - Sales Desk.
Enrole - Sales Desk: Enroll/Register a Student
To register a person/student within your staff user-interface, Enrole, you will need to add at least one attendee and one session to a "shopping cart."
Enrole - Sales Desk: Handling a new order when credit card was charged but Order was not saved
Handling a new Order when credit card was charged but Order was not saved
Enrole - Sales Desk: Handling an existing Order when card was charged but Order was not updated
Occasionally, there is a problem in which a credit card payment is charged to a participant without being properly recorded in Enrole. In other words, the credit card processor (Touchnet, Authorize.net, NelNet, PayPal, Cashnet, etc.) charges the participant's card, but Enrole does not reflect that payment on the order.
Enrole - Sales Desk: Password Reset
This user-friendly knowledge base article is designed to help you, as an end user, easily change your password within the Enrole Sales Desk platform. We understand the importance of account security, and by following the step-by-step instructions provided in this guide, you will be able to update your password with confidence. Whether you want to strengthen your password or simply prefer a new one, this article will walk you through the necessary actions and screens within the Enrole Sales Desk
Enrole - Sales Desk: Session Built in Error
For Sessions that were built in error within the Enrole - Sales Desk.
Setup Client Portal Web Access for Companies
Instructions for setting up Client Portal Web Access for Companies and resetting their password.
Steps If Instructor Forgets Password To Instructor Portal (Instructor)
If an instructor cannot remember his/her password to the Instructor Portal, we provide two options for assisting the instructor: one, if the instructor remembers his/her User Name and two, if they do not know either.